Not all orders can be cancelled. If your order is still in "Waiting for Payment" status (and is not in payment pending status), then you should be able to cancel it by following these steps:

1. Sign in to your Dynadot account.
2. Select "My Domains" from the left-side menu bar and click "Open Orders" in the drop-down.
   *Another two methods to access your "Open Orders":
   • Select "Pending Orders" from the notifications area at the top of the page. This section can be accessed by hovering over your name in the upper-right corner.
   • Find "Open Orders" section within your account summary page.
3. If your order is eligible for cancellation, there will be a "Cancel" option under the "Edit payment" drop-down menu.
4. Select "Cancel" and click on the red "Confirm" button to confirm.
5. Your order's status should change to "Cancelled".

If you are unable to cancel your order, you can contact us at [email protected] to see if we can cancel your order for you. If your order included new domain registrations, you may be able to grace delete your domains.

See our Refund Policy.